Last updated: March 2026
At Hot Gelato, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website — https://hotgelato.co.uk — or interact with us in-store, online, or through social media.
We are committed to being transparent about how we handle your data and ensuring it is always treated securely and respectfully.
We collect information in a few ways — some directly from you, and some automatically:
a. Information You Provide:
When you place an order online, make a reservation, or join our newsletter, When you contact us via forms, email, or social media, When you participate in promotions, surveys, or events,
This may include: Name, email, and phone number, Billing or delivery addresses, Payment details (processed securely through third-party gateways), Preferences or special requests
b. Information Collected Automatically:
When you browse our website, we may collect: Device and browser information, IP address and general location data, Pages visited, time spent, and actions on the site, Cookies and similar tracking technologies (see below)
We use your data to make your experience smoother, safer, and more personalized: To process and fulfill orders or reservations, To respond to inquiries and provide customer support, To send updates, offers, and news (only if you’ve opted in), To improve our website’s performance and user experience, To comply with legal or regulatory requirements.
We never sell your personal information to third parties.
We use cookies to: Remember your preferences, Analyze site traffic and trends, Provide relevant offers or content, You can control or delete cookies via your browser settings.
We only share your information with trusted third-party partners who help us run our business, including: Payment processors (for secure transactions), Delivery and logistics providers, Marketing or analytics services (e.g., Google Analytics).
These partners are bound by confidentiality and data protection obligations.
We use encryption, secure servers, and strict access controls to protect your data. While no system is 100% secure, we regularly review and update our practices to maintain high standards.
You have full control over your personal data. You can: Request corrections or deletions, Withdraw consent for marketing communications To make a request, contact us at support@hotgelato.co.uk.
Our website may include links to other sites or social media platforms. We are not responsible for the privacy practices of these third-party sites. Please review their policies separately.
Our website and services are not directed at children under 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately.
We may update this Privacy Policy from time to time to reflect legal requirements or service changes. The latest version will always be available on this page with the most recent revision date.
If you have any questions or concerns about our privacy practices, reach out anytime:
Email: info@hotgelato.co.uk
Address: Hot Gelato Café, 68 Terminus Road, Eastbourne, BN21 3LX, United Kingdom
Website: https://hotgelato.co.uk
